*Pet Parents are informed of estimated appointment completion upon scheduling and drop off; also given a 20-30 minute notice prior to spa groom completion.
We ask that you provide your credit card info. to secure your fur baby’s appointment being that we groom by appointment only to keep our spa like environment. It will not be charged 50% of services unless appointment is No Show, Cancellation less than 24 hours, decline of service for any reason, can’t provide proof of/not current/same day vaccines given on rabies and bordetella, matted fur baby booked on Saturday, or arrival past the 15 min. arrival grace period.
ALL FUR BABIES MUST BE CURRENT ON RABIES AND BORDETELLA VACCINATIONS. Proof Must Be provided for Services to Be Rendered. Please wait 48 hours after vaccines are given to schedule a spa groom. If not, services will not be rendered, and credit card will be charged 50% of spa groom cost; being that we groom by appointment only.
We pride ourselves in maintaining a germ/infection free environment. Therefore, we ask pet parents to Please pick your fur baby up within 45 minutes of spa groom completion and drop off no more than 15 minutes before appointment time.
PLEASE PLACE YOUR FUR BABY’S NAME AND BREED, AND IF HE/SHE IS MATTED-additional $15 charge per area IN THE APPOINTMENT NOTES SECTION. We do not dematt on Saturdays.