Booking and Policies

*Pet Parents are informed of estimated appointment completion upon scheduling and drop off; also given a 20-30 minute text message or phone call prior to spa groom completion. 

We ask that you provide your credit card info. to hold your fur baby’s appointment being that we groom by appointment only to keep our spa like environment. (your card is on hold. Spa groom is not Prepaid)

YOU will  be charged 50% of service cost and services will not be rendered if : appointment is No Show, Cancellation less than 24 hours, decline of service for any reason, can’t provide proof of/not current/same day vaccines given on rabies and bordetella, matted fur baby booked on Saturday, flea infested, aggressive fur babies, or arrival past the 15 min. arrival grace period. *No exceptions Please. 

ALL FUR BABIES MUST BE CURRENT ON RABIES AND BORDETELLA VACCINATIONS. Proof Must Be provided for Services to Be Rendered. Please wait 48 hours after vaccines are given to schedule a spa groom. 

We pride ourselves in maintaining a germ/infection free cageless environment.

We ask pet parents to Please pick your fur baby up within 45 minutes of spa groom completion and drop off no more than 15 minutes before appointment time.

WE DO NOT ACCEPT AGGRESSIVE FUR BABIES!! We do not use muzzles nor do we want to risk any injury to your fur baby or ourselves.

*If your fur baby is aggressive during groom, you will be charged 50% of Spa Groom Cost and spa groom will not resume nor will be rescheduled.

*No matted fur babies accepted on Saturdays being that it’s our busiest day, and will push other scheduled appointments behind for the day.

$10 per area for dematting (tail, ears, paws, per leg, face, per 10 minutes on body)

$5 matted shave down fee

PLEASE Read above policies before clicking link for booking spa grooms!  Thank you for your support and understanding!

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*WE HAVE THE RIGHT TO REFUSE SERVICE IF POLICIES ARE NOT FOLLOWED