Vaccine Requirements
YOU MUST SHOW PROOF OF CURRENT RABIES AND BORDETELLA VACCINES.
WE DO NOT ACCEPT SAME DAY GIVEN VACCINES.
Please wait 48 hours after vaccines are given to book an appointment.
We do not Accept Expired/Past Due Vaccination Records.
Failure to meet these requirements will result in a cancellation fee.
Time Management
Pet Parents are informed of estimated appointment completion upon scheduling and drop off ( duration of spa grooms are normally between 1-1.5 hours for baths and mini grooms/1.5-2.5 hours for full grooms).
Pickup and Drop-off
Pet parents will be sent a text message or phone call 20-30 minute prior to spa groom completion. We ask pet parents to please pick your fur baby up within 45 minutes of spa groom completion (4pm/5pm appointments must be picked up by close of business-6pm) and drop off no more than 15 minutes before appointment time being that we are cage free and accept all breeds. Failing to pickup within 60 mins will incur a charge of $5 for every 5 minutes after the pick up time.
No Shows and Late Arrival
Arrival more than 15 minutes after scheduled appointment time will be considered a no show and will result in a cancellation fee.
We will not take fur babies after 15 min. Grace period-NO EXCEPTIONS THIS PUTS THE GROOMERS BEHIND SCHEDULE FOR OTHER APPOINTMENTS OF THE DAY.
Safety
The Safety of your pet and our staff and customers is important to us. We groom all breads and do not use muzzles therefore AGGRESSIVE FUR BABIES CANNOT UNDER ANY CIRCUMSTANCES BE GROOMED and will result in a cancellation fee.
Matted Fur
If you would like to have your fur baby dematted please select it as an additional service (per area) when you schedule your appointment.
None of our Spa Packages include Dematting.
Dematting will be an additional charge of $10 Mon-Fri. and $15 on Saturday per area (face/per ear/per leg/ paws/ every 10 mins of body). If fur baby is matted to skin or matted in more than 2 areas, we will have to shave down. No body trimming/cutting. (Dematting is always at the discretion of the groomer. We have the right to charge a cancellation fee for severely matted fur babies that pet parents do not what to shave down.)
Puppies Under 6 Months
We have Several services for Puppies under 6 Months old however
WE DO NOT DEMAT NOR GIVE FULL BODY HAIR CUTS FOR PUPPIES UNDER 6 MONTHS!!!!
We will not be able to complete the service and will have to charge a cancellation fee. (Dematting is always at the discretion of the groomer. We have the right to refuse severely matted fur babies.)
Fleas and Ticks
THE FLEA AND TICK SHAMPOO WE USE IS NOT FOR FLEA INFESTED FUR BABIES.
WE DO NOT DO FLEA DIPS.
THEREFORE, WE DO NOT GROOM FLEA INFESTED FUR BABIES.
We are are a flea free zone! Who wants their fur baby to leave their spa groom appointment with fleas?
FLEA INFESTATIONS WILL RESULT IN A CANCELLATION FEE AS WELL AS A SURCHARGE OF $20 FOR AREA DECONTAMINATION.
Payment
We will ask that you provide your credit card information to hold your fur baby’s appointment. We groom by appointment only to keep our spa like, cage free environment as comfortable as possible for your fur baby.
Your credit card will be on hold. Spa groom is not Prepaid. Card on file will be charged 40% if booking policies aren’t met. Services are paid after the spa groom.
Poodles and Doodles booked under Andrea requesting more than 1/2 cut will incur a $10 charge for fur babies under 20lbs, 20-40lbs $15, and over 40lbs $20.
Cancellation And Modification
The Minimum Cancellation Fee is 40% of the services booked NO Exceptions
Cancellation less than 12 hours for ANY REASON will result in a cancellation fee.
To make modifications to or cancel an appointment IT MUST BE DONE WITHIN 12 HOURS OF BOOKED APPOINTMENT TIME TO AVOID CANCELLATION FEE.